Terms and Conditions

Thank you for visiting our website. Should you chose to book a cottage holiday at one of our cottages, these are our terms and conditions of hire.
By making this booking you are entering an agreement with us.

1. CONTRACT OF HIRE
The contract will be between the owners of Swansea Valley Holiday Cottages (referred to as us or we) and the person making the booking (referred to as you or your) and all members of the holiday party. When you submit a booking via our on-line reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us and you. A contract shall only arise when your deposit payment has cleared and you booking is subsequently confirmed in writing via a letter of confirmation sent by post or email. If you book by telephone, by email or in writing we will take your name and address and contact details, then withdraw the dates from availability for three days while we wait for your deposit payment and booking form to arrive. This does not form a contract between us and you. A contract shall only arise when your deposit payment has cleared and you booking is subsequently confirmed in writing via a letter of confirmation sent by post or email. The person making the booking must be at least 18 years of age and authorised to make the booking on the basis of these Terms and Conditions by all other members of the party.

2. PAYMENT
For all bookings a deposit of 30% of total rental is required and until this deposit is received any reservation made is provisional and may be varied or cancelled without notice. Upon payment of the deposit and subject to acceptance of the booking you becomes liable for the balance of the rental which is due 6 weeks before the start of your holiday. If a booking is made within 6 weeks of the commencement date of your holiday, then full payment will be due at the time of booking. We reserve the right to re-let the property if payment is not received on time. We accept the following payment methods: Bank Transfer, Cheque, Credit Card, Debit Card, Cash, Paypal.

3. CANCELLATION
If you cancel your holiday more than 6 weeks before it is due to start, we will retain your deposit, but will return any remaining balance paid. If you cancel your holiday less than 6 weeks before it is due to start, we will retain all monies paid to us. We therefore recommend that you take out cancellation insurance. In the event of your cancelling your booking we will make every effort to re-let the property in which case all monies will be returned to you less an administration fee of £20. Please note that any monies retained by us as a result of a cancellation can be put towards another holiday at our cottages. Any cancellations must be made in writing and should be sent by recorded delivery or by email. The date from which the cancellation applies will be the date on which the cancellation notice is received by us.

4. CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER
If we have to cancel your booking in advance due to unseen circumstances, for example fire, flood, destruction/damage to the property you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining. Every endeavour will be made to find a similar property, but no further liability will fall upon ourselves.

5. PERIOD OF HIRE
The holiday cottage will be available by 2.30 pm on the day of arrival. You are requested to vacate the property by 10.30 am on the day of departure.

6. NUMBER OF PEOPLE

The number of persons using the holiday property is not to exceed the maximum number stated in the brochure, unless prior agreement has been reached. We reserve the right to refuse entry to a property if the maximum number is exceeded.  You shall not part with possession of the property or sub-let or share it, except with members of the party shown on the booking form.

7. PARTIES AND EVENTS

No parties or events unless prior agreement has been reached. This is out of consideration for all our guests. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

8. PETS
WWe accept pets in Bwthyn Y Saer, Y Stabl, Ty Cerbyd, Yr Hen Ysgol and Nant Y Plas holiday cottage. We do not accept pets in the following holiday cottages: Hafod Y Wennol, Lloc Llo and Ty Gambo. There is a surcharge of £4 per pet per night to cover cleaning costs. Pets are not allowed upstairs in the bedrooms or on the furniture. Pets must not be left unattended in the cottage and must sleep on bedding provided by the customer. You are liable for any damage caused by your pets and are asked to remove all evidence of your pets (e.g. dog hairs) before departure.

9. WIFI
Upon booking a holiday at Swansea Valley Holiday Cottages, you will be issued with a username and password that will allow you to gain access to our WiFi network. By using Swansea Valley Holiday Cottages Wi-Fi network, it will be taken that you have read and agreed to the terms and conditions supplied with your WiFi login details.

10. LINEN, COTS AND HIGH CHAIRS
All properties will be furnished and equipped for the number of people stated on the booking form. Sheets, towels and other linen are provided free of charge. Cots (supplied with mattresses but without blankets) and high chairs are available on request and are provided free of charge.

11. ELECTRICITY AND HEATING
There is no additional charge for electricity and central heating.

12. CARE OF PROPERTY
A condition of acceptance of any booking is that you will take good care of the property and its contents. You will be liable for breakages caused during your occupation, and will be expected to leave the property (particularly kitchen utensils and appliances) clean and tidy. Extra cleaning will be charged for. As a courtesy to all guests, smoking is not permitted within the properties. Please leave the cottage as you find it.

13. FARM SAFETY
We do our best to ensure that Plas Farm is a safe environment. We recommend that all children be supervised by their accompanying adults at all times (we cannot be held responsible for any loss or accident that might occur if you do not closely supervise those for whom you are responsible). Please ensure your children do not use the farm buildings as play areas, and do not play on any farm machinery. The speed limit is 5mph around the farm. Please ensure that you stick to this speed limit for the benefit of children and animals that may be sharing Plas Farm with you.

14. COMPLAINTS
If you are not satisfied with the accommodation provided please inform us in person during the holiday. We shall take every step to ensure that complaints are dealt with speedily.

15. LIABILITY
We are absolved of all liability for accidents, loss, theft or damage to guests personal property. Emergency numbers may be found in the information folder in your cottage.

16. RIGHT OF ENTRY
If we need to enter the property for the undertaking of necessary repairs or maintenance, prior notice will be given wherever possible and privacy will be respected at all times.